Privacy Policy

Now Mobile Auto ("we," "us," or "our") respects your privacy. This Privacy Policy describes what information we collect when you use this website or our mobile auto repair services, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

Information We Collect

We collect information in two ways:

Information you give us directly

When you fill out our contact or quote-request form, call us, text us, or email us, you may share your name, phone number, email address, vehicle make and model, vehicle location, and a description of the service you need. If you become a customer, we may also collect billing information for payment processing.

Information collected automatically

When you visit nowmobileauto.com, we and our service providers automatically collect basic technical information including your IP address, browser type, device type, pages viewed, time spent on each page, and referring URL. We use Google Analytics to help us understand how people use the site. Google Analytics may also collect information through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your service request, provide a quote, and schedule mobile auto repair appointments
• Communicate with you about scheduled work, follow-up service, or customer support
• Process payments and issue receipts and invoices
• Maintain service records for your vehicle (warranty tracking, maintenance history)
• Improve our website, marketing, and service operations
• Comply with legal obligations and protect against fraud

How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate our business, such as payment processors, hosting providers, email providers, scheduling software, and form-handling tools (such as Gravity Forms). These providers are bound to keep your information confidential.
• Parts suppliers and warranty administrators when needed to fulfill a repair, register a part warranty, or honor a warranty claim.
• Legal authorities when required by law, subpoena, court order, or to protect our rights.

Cookies and Tracking

Our website uses cookies and similar technologies to remember preferences, analyze traffic, and improve your experience. Most browsers let you refuse cookies or alert you when a cookie is set. If you disable cookies, some features of our website may not work as intended.

We use Google Analytics to measure site usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

SMS and Phone Communication

If you provide your phone number, we may contact you by call or text in connection with your service request, scheduling, or follow-up. Standard message and data rates may apply. You can opt out of text messages at any time by replying STOP. Opting out of texts will not affect our ability to call you about your service.

Data Retention

We keep your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Service and repair records are typically retained for at least seven years for warranty and tax purposes.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications

To exercise these rights, contact us using the information at the bottom of this policy. We may need to verify your identity before processing your request.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our website may contain links to third-party sites that we don't operate. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any site you visit.

Security

We use reasonable administrative, technical, and physical measures to protect your information. No method of transmission over the internet or electronic storage is fully secure, however, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted at the top of the page when they occur.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: